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OptivaAI / Nova360

AI that understands.
And acts.

Enterprise conversations become decisions, actions and outcomes — in real time.

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Nova360 · Customer Experience Console
Nova360 — live interaction
Listening
Customer

Intent —
Context —
Decision —
Action —
Transaction lookup in progress…
Receive Understand Reason Act Resolve
Live product flow

One interaction. Five moments.

01 Receive

A real message arrives

Intent, urgency and account context enter the system together, not as separate tickets.

02 Understand

Meaning is extracted

Nova360 identifies what happened, what the customer needs, and how urgent it is.

03 Reason

The right path is chosen

Transaction history, policy and prior interactions determine what should happen next.

04 Act

The system executes

A lookup runs, a workflow fires, or a handoff is prepared — with full context attached.

05 Resolve

The outcome lands

The customer is informed, the record is updated, and continuity carries into whatever comes next.

OptivaAI

One intelligence layer.
Multiple ways to act.

Nova360 is one execution surface. The same intelligence layer reasons, decides and acts across four more.

OptivaAI
Nova360
AssistPro
InsightPro
LeadPro
Vingler
Product experiences

Five execution surfaces. One operating intelligence.

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Nova360

Conversations

Voice and chat interactions understood in context and resolved without losing continuity.

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What plan fits a 40-person support team?
Understood Matched Recommending
The Growth plan — here’s the tradeoff.
AssistPro

Assistance

Guided understanding that resolves friction early and escalates only what needs a human.

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Anomaly detected · checkout latency
InsightPro

Decisions

Operational signals become explained anomalies and a recommended next step.

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Priya ShahRouted94
Marcus LeeRouted88
Jin ParkScoring…—
LeadPro

Revenue

Intent is qualified, scored against real outcomes, and routed to the right motion.

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Q3 operations report.pdf
▶
EN · ES · HI
Vingler

Content

Documents and URLs become multilingual audio built for how people actually consume it.

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How it fits together

Intelligence shouldn’t stop at insight.

It should move the business forward.

Signal Conversations & requests Nova360
Understand Contextual intelligence AssistPro
Reason Explained decisions InsightPro
Act Scoring & routing LeadPro
Reach Content & distribution Vingler
OptivaAI

Intelligence is only useful
when it moves.

See OptivaAI in action