Nova360 handles inbound and outbound calls the way your best agent would — multilingual, sentiment-aware, and built on the SOPs you already run.
Nova360 runs the conversation itself: it understands intent and sentiment in real time, follows your existing SOPs without you rebuilding them as scripts, and hands off to a human at the exact moment it should — with full context, not a cold transfer.
Understands tone and intent across languages in real time, and adapts the response — not just the translation.
Turn your existing support SOPs into live conversation flows without engineering — update a policy once, it updates everywhere.
Every call is transcribed as it happens. When a human needs to step in, they get full context instantly — no re-explaining.